Refund & Return Policy
We stand behind our products with a comprehensive 30-day satisfaction guarantee. Your satisfaction is our priority.
Refund & Return Policy
Refund Eligibility
You may request a refund or reship within 30 days of delivery if any of the following conditions apply:
- Product is damaged or defective upon arrival with photographic evidence provided
- Wrong product was shipped - we'll send the correct item immediately
- Package was lost in transit and tracking shows no delivery
- Package was seized by customs (one free reship included)
- Product quality does not meet our 99.9% purity standards
- Product packaging was compromised during shipping
Important Notice
All refund requests must be made within 30 days of delivery. Contact dutchchemist@gmail.com with your order number and detailed description of the issue.
Refund Process
Our refund process is designed to be simple and transparent. Follow these steps to request a refund:
Contact Support
Email us within 30 days of delivery with your order number and reason for refund.
Provide Evidence
Submit photos if product is damaged/defective or tracking info if lost.
Review Process
Our team reviews your request within 24-48 hours and contacts you.
Resolution
Approved refunds processed within 5-7 business days to original payment method.
Reship Policy
For packages that are lost or seized by customs, we offer the following reship options:
- One free reship per order if package is confirmed lost or seized
- Tracking information must clearly show package issue or seizure
- Reship uses alternative shipping method for better success rate
- Full refund available instead of reship if you prefer
- Reship processed within 24-48 hours of approval
- Second reship available at 50% cost if first reship fails
Non-Refundable Items
The following items and situations are not eligible for refund:
- Products that have been used or opened (unless defective)
- Orders refused at delivery without valid reason
- Incorrect shipping address provided by customer
- Customs duties, import taxes, or local fees
- Shipping fees (unless error was on our part)
- Orders placed more than 30 days ago
Refund Methods
Refunds are processed using the same payment method used for the original purchase:
- Cryptocurrency refunds: Processed within 24 hours to your wallet address
- Bank transfer refunds: Processed within 5-7 business days
- Store credit option: Instant credit with 10% bonus for future orders
Quality Guarantee
All our research chemicals are lab-tested for 99.9% purity. If you receive a product that doesn't meet our quality standards:
- Contact us immediately with batch number and concerns
- We'll arrange for independent third-party testing if needed
- Full refund or replacement if product fails purity standards
- Certificates of analysis available upon request
Contact Information
For refund requests or questions, email dutchchemist@gmail.com with your order number. Our support team responds within 2 hours, 24/7.
Last Updated: January 2025
Free Reship
One free reship included if your package is lost or seized. We stand behind every order.
Full Refund
Get a full refund if you're not satisfied. No questions asked within 30 days.
Fast Processing
Refund requests reviewed within 24-48 hours. Quick resolution guaranteed.
Refund Timeline
What to expect during the refund process.
Day 1: Submit Request
Contact support with order number and refund reason. Provide any required evidence.
Day 1-2: Review
Our team reviews your request and may contact you for additional information.
Day 2-3: Approval
Receive approval notification and choose between refund or reship option.
Day 3-7: Processing
Refund processed to original payment method or reship order prepared and shipped.
Have Questions About Our Refund Policy?
Contact our support team 24/7 for assistance with refunds, returns, or any other concerns.
Contact Support